The Switching Forces framework, originally developed by Bob Moesta and the Rewired Group, builds upon the Jobs to Be Done (JTBD) framework by providing a structured way to understand why people switch from one product, service, or behaviour to another. While JTBD uncovers the deeper motivations behind why customers ‘hire’ a product, the Switching Forces Model systematically breaks down the specific drivers and barriers that promote or impede change.

System One thinking has had its moment, and for good reason. It simplifies decision-making, drives habitual choices, and optimises quick wins. But for products and services that matter, where costs are significant and the consumer’s journey goes beyond minutes, System Two thinking remains essential.

Read the headlines from our research into digital subscriber churn and what brands can do to improve stickiness.

Jobs-to-be-Done (JTBD) is a powerful, human-centred framework that helps brands Create, Launch, and Grow compelling propositions, products, and experiences. In this guide, we explore the research methods and frameworks that we would typically use to discover and activate Jobs-to-be-Done.

Jobs-to-be-Done (JTBD) is a powerful, human-centred framework that helps brands Create, Launch, and Grow compelling propositions, products, and experiences. Discover with this guide how it can uncover and deliver actionable insights that drive success for human-centred the brands.

Disruptive Innovation has long been seen as an effective playbook in business strategy for brand growth, typically unfolding in two ways - by offering a cheaper alternative for cost-conscious consumers or by creating a new market for previously underserved audiences. But there’s a third path that is behind many of today’s thriving brands.