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Research & Insight thinking

Access our latest thinking and guides on research and human-centred insights - for brands looking to Create, Launch and Grow great things.

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Rebooting User Personas
Chris Handford Chris Handford

Rebooting User Personas

Despite good intentions, User Personas often fall short of ambitions — lacking both the empathy to inspire meaningful inspiration and the clarity to guide confident decision-making. But Personas as a concept are not lacking, its all down to execution and effort. Read our guide for creating human-centred, outcome-focused User Personas that boost empathy and drive action.

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Switching Forces - A guide
Chris Handford Chris Handford

Switching Forces - A guide

The Switching Forces framework, originally developed by Bob Moesta and the Rewired Group, builds upon the Jobs to Be Done (JTBD) framework by providing a structured way to understand why people switch from one product, service, or behaviour to another. While JTBD uncovers the deeper motivations behind why customers ‘hire’ a product, the Switching Forces Model systematically breaks down the specific drivers and barriers that promote or impede change.

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Research methods to discover and activate Jobs to be Done.
Chris Handford Chris Handford

Research methods to discover and activate Jobs to be Done.

Jobs-to-be-Done (JTBD) is a powerful, human-centred framework that helps brands Create, Launch, and Grow compelling propositions, products, and experiences. In this guide, we explore the research methods and frameworks that we would typically use to discover and activate Jobs-to-be-Done.

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